We are pleased to assist you in loading your merchandise. Times may be different from the store’s hours, please call head to the store to verify your pick-up time. Pick-ups are available at most of our store locations. Please call ahead to assure that your item will be ready. Protect it, or request the delivery professionals to wear their disposable protective foot booties at the time of delivery Customer Pickupsįurniture & ApplianceMart offers our customers the opportunity to pick up their furniture at our Distribution Center located at 2917 Business If you have a concern with dirt, snow or mud being tracked in, please put something down on your floor to For safety reasons, our delivery professionals prefer not to remove Pay particular attention when purchasing large mattresses and box springs. Measure one last time where the item is to be placed to make sure it will fit (both the space and the path to reach the space). If it recently snowed, please make sure to have a clear and safe pathway for the delivery professionals to walk though while carries Remove any furniture, accessories, breakable objects or obstructions from the delivery path and room or area where your purchase is to be Home will present less clearance than this, or if your home has special conditions (angled hallways and stairways, low ceilings, etc.) Please contact Customer Care at 86 if your Product movement through your home and to protect your property from damage. Standard deliveries require 36” x 84” of clearance through doorways, stairways and hallways and sufficient space through corners to facilitate Our drivers can also call you one hour before delivery so you can arrange to be there at the time of delivery. Options include having a friend, family member, neighbor, or building managerĪccept the delivery. If you will not be home at the time of delivery please make arrangements with our customer care department. Your cooperation in being home to accept delivery is deeply appreciated and helpful to avoid a delay in You must respond via text, email, or phone call confirming your delivery detail is correct.If you do not respond you will need to contact your selling store to reschedule the delivery. Three days prior to your estimated delivery date you will be provided with your delivery window. Time a delivery will be made to you on your selected delivery date. Delivery time windowĮach truck has multiple stops to make and it's impossible to determine how easy or difficult each delivery will be, so we cannot predict the exact Washer & Dryer Stack Combo Units will be installed by our delivery crew for an additional installation charge. Customer is responsible for LP conversion, conversion isĪvailable by our Service Department for an additional charge. LP gas appliances that are delivered are put in or near the place of installation. Have a working shut off valve to disconnect for haul away Natural Gas ranges and dryers are hooked up to existing gas line if there is a shut off valve at the point of hook up. To delivery by our Service Department for an additional charge. Must use metal dryer vents, rear venting only. Refrigerators with an icemaker will be hooked up to an existing water line if the line is compatible otherwise it is the responsibility of theĮlectric ranges and dryers are plugged into the existing outlet. New product must be purchased from Furniture & ApplianceMart. There is an additional charge for the assembly of bunk beds.Īll appliances & electronics delivered by our delivery teams will be unpacked, set in place and leveled.ĭue to insurance requirements, Furniture & ApplianceMart will only connect any products that have a new cable, flex connect, or hoses. Support system after removing factory wrapping. We set up bed frames and mattress support systems. Install glass shelves in china cabinets and bookcases. We level wall units, china cabinets, entertainment centers, bookcases, and dining room chairs. WeĪssemble beds, light bridges, and end units. We unpack and set up your new furniture and/or mattress exactly where you want it unless our delivery crew determines it is unsafe. (Certain items qualify for free deliveries. However, there are many nonprofit organizations that will gladly come to your home and remove the furniture at no charge. Unfortunately, we cannot haul away existing furniture. Inspect your purchase, prepare it, deliver it to your home, set it in place and assemble if needed. Our delivery professionals will, carefully Items can be moved to another area of your home, or yard if deemed safe by the delivery professionals. If you have any questions or concerns with your order please contact your sales associate or our customer care center at (866) 638-1957.ĭuring delivery your existing furniture, bedding, or appliances can be moved, but only when being replaced, on a piece for piece basis. Delivery and Pickup Information Order Confirmation
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